Communications by telephone, recorded telephone messages and text messages can get lost/scattered or even worse misinterpreted. The greenhillcustomercare@gmail.com email and mybookproject.info site is designed to keep an accurate written record of everything in one place.
1. THE SIMPLE WAY...
All you really have to do is send emails to greenhillcustomercare@gmail.com and we will respond. That's it*... what could be simpler?
*The only thing to remember is to email from your email account that is familiar to us - the email account you've used before. Don't email from an email that's not known to us.
2. OR ARE YOU GOOD WITH COMPUTERS AND WANT TO USE MORE OF THE FEATURES OF THE SYSTEM?
.... then see below.
HOW TO GET SET UP ON THE MYBOOKPROJECT.INFO SITE - ADVANCED INSTRUCTIONS
1. You will receive an email from greenhillcustomercare@gmail.com containing a link to Activate your account.
2. Click on the link in the email to create a login and password. Store these details to Login to the system every time you wish to communicate with us.
HOW TO LOGIN TO THE THE MYBOOKPROJECT.INFO SITE - ADVANCED INSTRUCTIONS
After you have activated your account, you will need to log on to our system. Go to: mybookproject.info or click the link in our emails. Click Login and enter your login and password details.
HOW TO KEEP TRACK OF MY TICKETS AND REPLY TO THEM - ADVANCED INSTRUCTIONS
1. Login to the mybookproject.info page
2. Click the ‘Check Ticket Status’ button - top right
3. Click on your ticket.
4. A Reply function should appear. Simply type your response into this box, attach any documents you wish to pass on and click reply.
This system is our primary form of communication.